Remibee holds the buyer’s payment until the buyer confirms the goods arrived as described. This policy explains what happens when they don’t.
How payment protection works
On every order the buyer pays into the platform. The funds are held — not sent to the seller — until the buyer confirms delivery. The seller is paid only on that confirmation. If something is wrong, raise it before you confirm.
When you can claim
Open a dispute before confirming receipt if the goods:
- never arrived within the stated lead time;
- arrived materially different from the listing or the agreed specification;
- arrived damaged, short-shipped, or without the documentation (for example a valid COA) the listing promised.
How to raise it
Message the seller through Remibee first, with photos, lot numbers and any test results. If you can’t agree within 5 business days, email support@remibee.com and we will review the order, the messages and the documentation. Because the funds are still held, a refund can be returned to the buyer directly.
Outcomes
- Full refund — non-delivery, or goods that can’t be used and are returned or destroyed by agreement.
- Partial refund — a short shipment, or a fault affecting part of the order.
- Release to the seller — the goods match what was agreed.
Return shipping for wholesale quantities is arranged case by case; who pays follows the fault.
What isn’t covered
Buyer’s remorse, a change in your own demand, or a better price found elsewhere are not grounds for a refund once goods match the agreed spec. Custom or made-to-order white-label production is non-returnable unless it is defective or off-spec. Regulatory suitability for your market is the buyer’s responsibility — check it before you order.
Remibee’s role
Remibee is not a party to the trade. We operate the marketplace, hold the funds, and mediate disputes fairly on the evidence. Our 5% commission applies to completed deals; on a full refund it is not retained. See the Terms of Service for the full framework.